{"id":19,"date":"2026-09-23T23:06:43","date_gmt":"2026-09-23T23:06:43","guid":{"rendered":"https:\/\/fragrantcup.com\/?page_id=19"},"modified":"2026-09-25T18:58:46","modified_gmt":"2026-09-25T18:58:46","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/fragrantcup.com\/?page_id=19","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11128d5 e-con-boxed fc-ph-hero e-flex e-con e-parent\" data-id=\"11128d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c26a0e8 e-con-boxed e-flex e-con e-parent\" data-id=\"c26a0e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f42d4d7 elementor-widget elementor-widget-text-editor\" data-id=\"f42d4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<nav class=\"fc-crumbs\" aria-label=\"Breadcrumb\"><p role=\"list\" style=\"font-family:Inter;font-size:14px;margin:0;\"><span role=\"listitem\"><a href=\"\/\" style=\"\">Home<\/a><\/span><span class=\"fc-crumb-sep fc-crumb-sep--inherit\" aria-hidden=\"true\"> \/ <\/span><span role=\"listitem\"><span aria-current=\"page\">Returns Policy<\/span><\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abdd98 elementor-widget elementor-widget-heading\" data-id=\"8abdd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer care<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d842801 elementor-widget elementor-widget-heading\" data-id=\"d842801\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce8c17 elementor-widget elementor-widget-text-editor\" data-id=\"1ce8c17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-family:Inter;font-size:20px;line-height:32px;max-width:900px;margin:0;\">Returns, refunds and booking changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6b0aa1 e-con-boxed e-flex e-con e-parent\" data-id=\"f6b0aa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcpol01 fc-policy elementor-widget elementor-widget-text-editor\" data-id=\"fcpol01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"fc-policy__updated\">Last updated: September 24, 2026<\/p><h2>Tea<\/h2><p>Online tea orders are not open yet, so there are currently no tea orders to return.<\/p><p>Before tea orders open, this page will explain:<\/p><ul><li>how to return unopened items you no longer want, and the time allowed to do so<\/li><li>what to do if an item arrives damaged or faulty, including sending us photos of the problem<\/li><li>what happens if we send you the wrong item<\/li><li>who pays for return postage in each case<\/li><li>how and when refunds are made<\/li><\/ul><h2>Class and event bookings<\/h2><p>If you need to change or cancel a booking, or have a question about a session, please email <a href=\"mailto:tea@fragrantcup.com\">tea@fragrantcup.com<\/a> as early as you can and include your order number.<\/p><h2>Questions<\/h2><p>For anything else, email us at <a href=\"mailto:tea@fragrantcup.com\">tea@fragrantcup.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-778c9c3 e-con-boxed e-flex e-con e-parent\" data-id=\"778c9c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18f1a48 elementor-widget elementor-widget-heading\" data-id=\"18f1a48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Still wondering?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40242e elementor-widget elementor-widget-heading\" data-id=\"b40242e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s talk over tea.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3cfce2 elementor-widget elementor-widget-text-editor\" data-id=\"e3cfce2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-family:Inter;font-size:20px;line-height:32px;color:#5a5a5a;max-width:900px;margin:0;\">Send us a question and we\u2019ll help you find the right place to begin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8155a84 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"8155a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: September 23, 2026 Tea Online tea orders are not open yet, so there are currently no tea orders to return. Before tea orders open, this page will explain how returns and refunds work, including items you no longer want, items that arrive damaged or faulty, and orders sent incorrectly. Class and event bookings [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"acf":[],"_links":{"self":[{"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fragrantcup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19"}],"version-history":[{"count":1,"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":552,"href":"https:\/\/fragrantcup.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions\/552"}],"wp:attachment":[{"href":"https:\/\/fragrantcup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}