Returns Policy

Last updated: September 24, 2026

Tea

Online tea orders are not open yet, so there are currently no tea orders to return.

Before tea orders open, this page will explain:

• how to return unopened items you no longer want, and the time allowed to do so
• what to do if an item arrives damaged or faulty, including sending us photos of the problem
• what happens if we send you the wrong item
• who pays for return postage in each case
• how and when refunds are made

Class and event bookings

If you need to change or cancel a booking, or have a question about a session, please email tea@fragrantcup.com as early as you can and include your order number.

Questions

For anything else, email us at tea@fragrantcup.com.