A little help
Questions, answered.
Find your way around tea, ordering and coming to a gathering.
Tea & brewing
If you are new to our teas, begin with one of our Korean green teas or a balhyocha. Both are forgiving to brew and show what makes small-farm tea special. Our brewing guides are a good next step.
Each tea’s product page includes its own brewing guidance. Start there, then adjust the next cup to your taste.
Basically, balhyocha is an umbrella term for all tea that has been oxidized past green tea levels. Read: Balhyocha, yes, no, and what?
Keep tea sealed, away from light, heat, moisture and strong smells. A cool cupboard is ideal. Green teas are best enjoyed within a few months of opening.
Orders & delivery
We ship within the United States. Delivery options and costs are shown at checkout.
You will receive a confirmation email with tracking details once your order ships. If anything looks wrong, contact us and we will help.
Unopened items can be returned within the period set out in our returns policy. Get in touch first so we can guide you through it.
Teaware
Rinse with hot water and let it air dry. Avoid soap on unglazed clay, which absorbs flavour over time.
Experience bookings
Choose a date on the Experiences page and reserve through the event’s booking section. Places are limited, so booking ahead is recommended.
Cancellation and change terms will be confirmed with your booking. If you need help with an existing booking, please contact us.
Still wondering?
Let’s talk over tea.
Send us a question and we’ll help you find the right place to begin.