Customer care

Accessibility Statement

Our commitment to an accessible website.

Last updated: September 23, 2026

Our commitment

We want everyone to be able to browse our teas, learn with us and book a place at our sessions. We are working to make this website accessible to as many people as possible, using the Web Content Accessibility Guidelines (WCAG) as our guide.

Ongoing work

Accessibility work on this site is ongoing. It includes:

  • Clear headings and page structure that work with screen readers.
  • Links, buttons and forms that can be used with a keyboard, with a visible focus indicator.
  • Labelled form fields, including on booking and checkout.
  • Respecting your device’s reduced-motion setting.
  • Reviewing colour contrast and text alternatives for images.

Known limitations

Some parts of the site may not yet be fully accessible. We are reviewing the site and fixing issues as we find them.

Feedback and help

If you have difficulty using any part of this website, or need information in a different format, please email tea@fragrantcup.com. Let us know the page and the problem, and we will do our best to help.

Still wondering?

Let’s talk over tea.

Send us a question and we’ll help you find the right place to begin.